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FREQUENTLY ASKED QUESTIONS and TECH INFO

How do I register?

There are 3 ways to register -- by phone, by email, or by using the secure online order form.  See our REGISTRATION page for details.  

What are the payment methods?

We accept Visa, MasterCard and Amex for payment upon registration.  Corporations and government offices may set up purchase orders or other invoicing arrangements (net 30 days). Canadian customers pay in Cdn. dollars plus 5% GST. Customers outside Canada pay in US dollars.

 

 

How do I choose a course?

Review the CATALOG.  Drill down through the sections until you find the course you are looking for.  Call 1-877-595-6925 for free course selection support.

How do I know if e-learning is for me?

If you do well with independent study and you're comfortable using your computer and web-browser, you will find e-learning to be a natural fit for on-going learning.  If you're not sure if e-learning is your style, ask for a free demo.  

How long will my ID be active?

A regular active ID gives you up to 12 months to complete your studies.  Specials are for 3 months or 8 months; see catalog for details. 

You can repeat the courseware program as many times as you like during the active ID period.

What courses are available?

The catalog is always expanding. At present we offer over 2,200 courses in computer studies (software, hardware, end-user and technical) and business (management, customer relations, home business, and more). Courseware topics are updated every 3 months, and a development schedule for longer-term catalog options is maintained:  CATALOG »

Are the courses scored?

All of the interactive (Q&A) courses are scored, and usage reports are available both in real-time or as a summary (request summary reports by email).  Scoring is available for a skill assessment (pre-test or post-study), and through the courseware as it is studied.  'First Score' and 'Best Score' are shown as percentages in the usage reports.

What if I lose my ID/password?

Send your ID or password inquiry to:  info@elearningcanadadepot.com 

Are additional learning materials available?

Most courses include downloadable glossaries, exercises and other digital files.  

Will I receive a certificate?

Certificates can be produced online from the courseware itself, at no additional charge. ELearningCanadaDepot.com also provides custom colour certificates with signature, pressed gold seal, and summarized scoring.  These are ideal for summarizing a full program of study.  They are useful for job portfolios, job applications, and framing.  These custom certificates are available for $20.00-Cdn+gst (or $17.50-USD).   

 

 

 

 


 

Technical:

Operating System:  Courseware operates on PC/Windows. A minimum operating system of Win98 and 32 MB RAM is required. Windows 2000 and XP are supported. Novell (Netware and IntraNetware) and Mac systems are NOT supported.

Browser: This courseware performs best in Microsoft Internet Explorer (MSIE) Level 6 or higher.  MSIE browsers should be kept current by doing Windows Updates regularly (daily or weekly).  Netscape is NOT supported. FireFox browser usage is not supported.

Plug-Ins / MacroMedia Flash Player: Full interactivity for  all courses requires Flash (v.7 or higher). Text-only courses may be viewed without Flash. V.7 works well with these courses; v.9 is the newest available Flash Player (as of Dec.3/07).

Cookies: The user's system must be enabled for cookies.  

Pop-Up Blocker Warning:  The courseware detects if the pop-up blocker is active in your browser. You will need to disable any active pop-up blockers to avoid interference with course functionality.

Computer Location / Multiple Access Points: Any web-enabled computer may be used.  If you are working between two or more systems (e.g. office and home), and you want to retain accurate scoring, it helps to wait an hour or so between sessions (to allow server logs to catch up).

Firewalls and Networked Systems: Firewalls and network restrictions may affect individual user accessibility (in such cases, advise your in-house system administrator or technical staff).  Most such situations are resolvable. Ask your tech rep to contact info@elearningcanadadepot.com for further information.

System Expectations and Tech Support:  Basic tech information is available by email or phone.  However, users are expected to have current-standard computers that are Web-enabled, including a current version of Flash. 

Disclaimer:   ELearningCanadaDepot.com (owned by Brookeline Publishing House Inc., and also operating TrainingontheWeb.net) is not responsible for the technical function of any user's computer system and is not responsible for any tech support costs at the user's end.

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Visit our in-house library

We are building a collection of articles about e-learning and education for in the business world.  See LIBRARY


 

©2006-2008  |  ELearningCanadaDepot.com and Brookeline Publishing House Inc.    |    Last update:  April 5, 2008
Contact us at:  info@elearningcanadadepot.com